Klaus, an Estonian firm founded in 2019 to help customer support professionals, was bought by Zendesk for an unknown price.
Zendesk purchased the labor management app Tymeshift last year. We must emphasize that the IT economy’s downturn and value reduction have fueled M&A in the industry.
Klaus secured $19.3 million from Global Founders Capital, Acton Capital, Icebreaker.vc, and Creandum.
Zendesk chief technology officer Adrian McDermott said: “With Klaus as part of our WEM portfolio, we can empower businesses with the best AI-powered automated quality assurance in the market.”
Klaus co-founder Kair Käsper said: “As AI drives up the speed and frequency of customer engagement, only AI-powered QA can help companies keep up with rising customer expectations.”
Klaus began developing customer service agents but evolved into an AI-powered quality assurance platform, according to the business.
In 2019, co-founders Kair Käsper and Martin Kiva left Pipedrive to create a solution for support teams to evaluate and QA conversations.
Following wins with Automattic, Wistia, and Soundcloud, Creandum led a $1.9 million seed round.
In 2022, Acton Capital and Klaus completed a €12 million (US$11.49 million) Series A equity transaction.
Klaus trained AI systems to do jobs. These included automatically classifying customer remarks, arranging discussions by complexity, and using sentiment analysis in many languages to score customer-agent talks’ “quality.”
AI-powered Estonian QA company Klaus acquired by Zendesk
