In order to restructure its customer operations team, U.S. startup Sprinklr, which provides a customer experience management platform to international companies, has fired around 116 employees, or about 3% of its staff, the company revealed to Eltrys in a statement. The corporation reduced around 4% of its workforce in February of last year, and the current layoffs occur more than a year later.
The New York-based company, which has clients Microsoft, Samsung, P&G, and more than 60% of the Fortune 100 companies worldwide, began informing affected employees in markets including the U.S. and India on Thursday, Eltrys exclusively learned and verified with the company via email.
“Sprinklr decided strategically to realign our headcount across our customer operations organization,” a spokesman for the firm said. “Although difficult to make, these decisions are a reflection of our pledge to restructure our company in order to improve customer service and accelerate our go-to-market efficiencies.”
The spokesman verified that positions at the C level were unaffected by the layoffs.
Sprinklr did not disclose the exact number of staff members laid off. As of January 31, the firm employed 3,869 people globally, according to its most recent 10-K filing (PDF). Among its overall staff, Sprinklr employed 787 people in the United States and 3,082 elsewhere (including 2,276 in India).
The reorganization will adhere to all local and national legislation. This challenging but essential move links us to our key growth regions, enabling us to serve clients where they live and work.
Sprinklr said in March that its Q4 quarterly sales had risen 17% from $165.3 million the previous year to $194.2 million. The business also generated $18.5 million in GAAP operating income as opposed to $1.8 million in operating losses the previous year.
“Our first goal is to support workers with the utmost care and respect, express gratitude for their contributions to Sprinklr, and assist them in their transition, even though we will continue to recruit in targeted areas to support our development, scalability, and long-term success.” We will therefore keep concentrating on fortifying our base, encouraging creativity, and improving our execution to generate value for our shareholders and clients, the spokesman said.
At $12.10 a share on Friday, Sprinklr had a $3.30 billion market capitalization.
